FAQ

9c6832b0-1123-4221-bc38-e38eebeb4b7f.png
  • What are the core products of Shandong Heli Machinery?
    Our core products are customized wear-resistant components, primarily focusing on two main series: wear-resistant pipes and wear-resistant plates, including:
    ◦ Wear-resistant pipes: Ceramic composite wear-resistant pipes, bimetallic wear-resistant pipes, high-chromium alloy wear-resistant pipes;
    ◦ Wear-resistant plates: NM360/NM450/NM500 wear-resistant steel plates, HARDOX series wear-resistant plates, high-chromium alloy wear-resistant plates.
    Our products are widely used in high-wear conditions in industries such as mining, building materials, metallurgy, chemical engineering, and ports and terminals.
    Jan 04, 2026
  • What are the core wear-resistant advantages of the product?
    • Superior materials: Made with high-quality wear-resistant materials such as high-chromium alloy, bimetallic composite, and ceramic inlay, achieving a hardness of HRC55-65;
    • Advanced technology: Utilizing CNC cutting, precision welding, overall heat treatment, and surface hardening treatment to ensure structural stability and long-lasting wear resistance;
    • Extended service life: 3-8 times longer lifespan than ordinary steel products, effectively reducing replacement frequency and maintenance costs;
    • Strong adaptability: Can withstand harsh working conditions including high temperatures (≤800℃), strong impact, and high dust environments.
    Jan 04, 2026
  • What are the customization options for wear-resistant pipes/plates?
    We support full-dimensional OEM/ODM customization, with specific options adjustable as needed:
    ◦ Materials: High-chromium alloy, NM series wear-resistant steel, HARDOX wear-resistant steel, ceramic composite, bimetallic composite, etc.;
    ◦ Dimensions: Wear-resistant pipes (diameter Φ20-Φ800mm, length 1-12m), wear-resistant plates (thickness 3-100mm, width ≤2000mm, length ≤12000mm);
    ◦ Structure: Flange-connected/welded wear-resistant pipes, irregularly shaped wear-resistant plates, perforated/bent processed parts, integrated wear-resistant components;
    ◦ Operating Condition Adaptation: Optimized design for special scenarios such as high temperature, corrosion, and strong impact.
    Customization Cycle: 10-25 working days (adjusted according to order complexity).
    Jan 04, 2026
  • What is the minimum order quantity (MOQ)?
    • Standard specifications wear-resistant pipes/plates: MOQ = 1 piece;
    • Customized products (irregular shapes, special materials): MOQ is negotiable, and tiered discounts are available for bulk purchases.
    Jan 04, 2026
  • How can I get an accurate quote?
    Please submit your inquiry through the contact form on our website, including the following information:
    ◦ Product type (wear-resistant pipe / wear-resistant plate) and material requirements;
    ◦ Specific dimensions (pipe diameter / plate thickness / length and width) or drawings;
    ◦ Operating conditions (wear intensity, temperature, medium, installation method);
    ◦ Quantity, delivery address, and any special requirements.
    We will provide a detailed quotation, including a technical solution, within 24 business days.
    Jan 04, 2026
  • Which shipping terms are supported?
    • Port of Origin: Qingdao Port / Tianjin Port, China (optional);
    • Transportation Method: Sea freight (Full Container Load FCL / Less than Container Load LCL), Air freight (for urgent orders), Land transport (to neighboring countries);
    • Packaging: Fumigated wooden crates with moisture-proof film packaging; protective caps are added to both ends of the abrasion-resistant pipes to ensure no damage during transportation.
    Jan 04, 2026