• Standard products: 7-12 business days after payment;
• Customized products: 10-25 business days (including production and testing);
•Shipping time: 20-45 days by sea, 3-7 days by air (may vary depending on the destination country/region).

• English installation manual (including welding specifications, connection standards, and precautions), operation videos, and online technical support are provided;
• On-site installation guidance services by professional technicians can be arranged (additional travel and service fees apply, and confirmation is required 2 weeks in advance).

All products come with a 12-month warranty from the date of delivery (excluding damage caused by human error or wear and tear due to exceeding operating specifications). During the warranty period, if abnormal wear occurs due to product quality issues, repair or replacement services will be provided free of charge.

• Contact channels: Email (companyhl@163.com), Phone (+86-13011718766), Website online customer service;
• Response time: After-sales inquiries will be responded to within 48 hours, and remote technical support or solutions will be provided;
• Spare parts supply: Long-term supply of original wear-resistant spare parts (such as connecting flanges and repair welding materials), with support for urgent replenishment.

We support payment via T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. For bulk orders, we offer payment terms of "30% down payment, 70% balance before shipment," which are negotiable.

A warm welcome! Factory address: Zhangqiu District, Jinan City, Shandong Province, China. Please contact us two weeks in advance to arrange a factory tour, product sample testing, and business discussions.